Profile

Pro pass FAQ

KSh 100 · 24 hours · 50 questions

What does the Pro pass cost?

KSh 100 via M-Pesa for exactly 24 hours. It is a one-off day pass, not an automatically renewing subscription.

What does Pro unlock?

Advanced match analysis, premium prediction pick previews for upcoming live-data matches, and 50 AI Copilot questions during your paid pass. Basic predictions and match browsing remain free.

When do my 24 hours start?

Your pass starts when SokaIQ verifies your successful Live M-Pesa payment—not when you open checkout or receive the phone prompt. Pending, failed and sandbox payments do not activate Pro.

Does the pass end at midnight?

No. It expires exactly 24 hours after payment verification. For example, a pass verified at 8:30 a.m. Nairobi time expires at 8:30 a.m. the following day. Profile and My Pro dashboard show your exact expiry and countdown.

How do the 50 Copilot questions work?

You receive 50 questions for the whole 24-hour pass, not 50 every calendar day. Each accepted submission counts once, including a question you stop or one whose answer fails. Unused questions do not roll over to your next pass.

What happens if I use all 50 questions?

Your advanced analysis and premium pick access remain active until your pass expires, but Copilot cannot accept more questions during that pass. Using all 50 does not shorten the pass or let you buy an overlapping pass.

What happens when Pro expires?

Your account returns to Free, and advanced analysis and premium picks lock again. Free Copilot access allows up to 5 questions per Nairobi calendar day; any Free questions already used that day still count. Free access resets at midnight Nairobi time.

How do I renew?

Profile reminds you during the final two hours. After expiry, choose Renew Pro in Profile or My Pro dashboard and approve a new KSh 100 M-Pesa payment. A fresh 24-hour pass and 50-question allowance start when that payment is verified. Renewal is unavailable while a pass is active.

Are the predictions guaranteed?

No. Copilot uses available football-provider data and our Poisson prediction model. Estimates are not guaranteed results or odds-based value claims. Demo data is labelled, and unavailable coverage or insufficient recent results must not be presented as real analysis.

My payment is pending—what should I do?

Check the payment status in My Pro dashboard. Do not pay again while an attempt is pending or unknown; verification must resolve it first. If you need help, contact Help & support from Profile.

My Pro dashboardHelp & support